This place has terrible customer service - we're talking worse than David's Bridal here!

I was told that I would not have to pay a rush fee and I could wait two months to order a flower girl dress. I waited two months and called to order - and they charged me a rush fee anyway!

The store did not call me when the dress came in, I finally called them to make sure that the order had been placed and then they said "Oh, sure, it's here"

When the mother of my flower girl called to set up a fitting the receptionist could not have been more rude to her. Then the receptionist told her that the flower girl could not try the dress on in the store because the floors were too dirty - disgusting!

When they went to pick up the dress - again - receptionist was ignorant and pretty much just gave them the dress and sent them on their way - did not ask if they wanted to schedule a fitting with alterations or anything.

After taking the dress home - they realized the dress had not even been taken out of it's packaging and checked! Plus, it was a wrinkled old mess when it was handed over to them.

I called the store to complain and to let a manager know about the poor service we received. The owner picked up the phone and was just as ignorant and arrogant as the receptionist. She offered no apologies for our terrible experience (except one quick "Sorry for the rude secretary" at the end of the call). She simply made excuses for her staffs behavior and did not offer to make it right. When I told her that her staff had given us incorrect information she replied "What do I do about that?" Well, train your staff to be polite for one!

I have been to SEVERAL bridal shops that are smaller than this one and the associates are attentive, courteous and the fitting rooms are clean. This place is a hot mess from the service to the owner to the receptionists and right down to the disgusting floors. Don't waste your money!