HORRIBLE HORRIBLE HORRIBLE!!!! That is really the only word I can even use to describe the service i received and how i was treated. Let me start by saying that I ended my bridal gown shopping experience...crying!
I had a 7:30pm appointment and arrived right on time. I was told that my attendant, sheila, would be right with me. I sat waiting for 30 minutes while sheila did who knows what. When i was finally brought upstairs i was made to wait another 15 minutes for her to clean out 2 dresses in the dressing room that were left there from the bride before me. I was instructed to pick out a corset and shoes which i "needed" to try on the dresses. After going back and forth with her maybe 3 times about the fact that I did not need or want shoes OR a corset at this time she finally left that alone. She then asked me which dress I came in to try on. I explained to her that i did not know what sort of dress i was looking for and that i was open to trying a few different kinds. The only specification i made was that i liked a simple look and did not want to be very poofy. She told me I needed to pick one dress because she didnt have time for me to try on multiple dresses.. this really upset me especially due to the fact that I waited 45 minutes before I was even helped. I showed sheila something simple and a-line. She then asked me my size. When i told her i was a size 22 she looked me up and down and shook her head then told me "well..our sizes run small" bacially implying that i was bigger than i said i was to her. I told her that i would not but a dress that i could not try on in my size and to please bring me something simple in a size 22. I was brought one dress while was so big and poofy im not even sure i would have been able to fit through the church doors. If she MADE me pick out a type of dress.. WHY would she bring me something completely different....OH YEA...IT WAS ALSO A SIZE 24. Which by the way couldnt even stay up on its own, it was so big. I would have told her i didnt like the dress or size but i couldnt find her because she was with ANOTHER BRIDE! My friend who was with me went to get me the other dress that had been left for me on a near by rack which was again the wrong size and style. We did not have the hanger or bag of the first dress with us and with my consultant no where to be found, we left the dress on the floor outside.. Sheila (without knocking or even peeking in the room) swings open my door to the dressing room to scold me for not haning up the dress while I AM NAKED and there are men right outside the dressing room helping a young family member pick out a sweet 16 gown. I was mortified. I asked her to shut the door while i covered my breasts with my hands and she told me once again and i need to hang up the dress when i am finished with it. It was almost 30 seconds of time where the door was completely open and i was naked besides my panties. After this i was completely done with her, the store and my horrible experience. I went downstairs and told the manager who was very nice and appologetic... but that doesnt take away the horrible dress buying experience i had, the fact that i was seen naked by all who were near and that i was told i look like i am a bigger size and made to cry at the end of all of this. I can never step foot in this place again. They lost a bride, my mother, my fiance's mother and step mother and 7 bridesmaids!!! HORRIBLE!