NEVER RECOMMENDING THIS PLACE FOR BUSINESS!!!
House of Brides has done nothing to help ease the burden of being a bride and wedding planner of my own wedding. I came to Chicago (I'm from Las Vegas) to go dress shopping with my mom in January and heard good things about this place, so we went. Honestly, they didn't have nearly the selection advertised on the website available to try on in the store, which made my heart sink a little after bringing in an entire list of dresses I wanted to try on but most of them were not in the store. I don't know about the average bride, but this one expects to be able to see what I freakin' will look like in a dress before I buy it.
Anyway, I ended up picking a dress that I liked and they told me it was going to take 3-4 months to get since it had to be made. After 3 months, I called and they said it was going to be 4-5 months. I called again 2 weeks later and was told at least 6 months. My wedding is in Sept and I live out-of-town, so when I asked if I could have it expedited the day I paid for it over the phone, she said I wouldn't need to. Needless to say I still don't have the dress and when I decided to get another dress that I liked better elsewhere and knew I could get in time, I called House of Brides, told them my situation and asked them what my options were. The manager Nadia? told me that, "your options are none. You will get the dress in time and we have a no-refund policy." I told her I was upset and scared that I wouldn't get it in time to do alterations properly and she basically told me to stop worrying and that it would be fine.
Now I have a dress that cost me 1/4 of the price that I like better and have in my closet currently, so I guess you'll be seeing my on Amazon, Ebay, and Craigslist trying to sell this freaking dress...whenever it decides to get here. Thanks for making my wedding dress experience NOT special House of Brides!