This review is solely based on my experice at the DB store in Knoxville, Tennessee.

Two weeks after I got engaged, I was bored after work and dropped by DB. It was 7PM on a weekday and the place was desolate. The gal who helped me was courteous and helpful but not well trained. She let me look at a book and pick out some styles I liked. The first dress looked like something I had picked up at a thrift store and hot glued sequins onto, I almost left right then. BUT the second dress she brought over was perfect. It fit everywhere but the bust, big surprise, I'm always too large. The next day I went back and bought the dress and had a bra with less padding special ordered. I went back the following Saturday, yes I had an appoinment, to get my slip veil and shoes. Well, this time the place was insanely crowded. I was completely ignored while someone else got all the attention. I trapsed over and started tearing through the shoe section all on my own. It was rather difficult while in my dress. The girl I was supposed to see COMPLETELY ignored me, I was enraged. Another girl was actually well trained and she took a look in the back and found that "special order" bra for me. The other girl had apparently been too lazy to look. I left that day totally furious. I know that it was crowded and that I wasn't the only bride there but I HAD AN APPOINTMENT! When I went back a month later for the alterations I found a totally different atmosphere. Super proffesional, super helpful and just all around great people. All I needed was a bustle, so my grand total was:
Dress $500
Alterations $50
Veil $80
Slip $150
Bra $50
OVERALL:
Great value. Sucky service. I wasn't on a budget when I went in there and I didn't expect to find my dress there of all places. I just wanted to get some ideas of what looked good on me because eveything else was closed at the time.
Because I bought my dress there I saved a lot of money and got to spend more on my pictures and reception. I got lucky because my dress fit perfectly, but I have heard horror stories of mis-measurements wrong sizes being ordered and what not.

If don't mind bad service and you need to save money try it out for yourself.

LOVE LOVE LOVE LOVE! Found the perfect band. Wanted an Asscher cut diamond, didn't have one in stock, well they did but it was WAY out of our price range. They searched and found MY diamond. It is so amazing. The most stunning thing I've seen. Went back to discuss bands, and my setting was so new that the designer hadn't created a matching band! OH NO! So, Steve Coleman, not Markman, went on a wild search through their inventory, not only in his store but in there other stores, to find my perfect band. After a week or so of waiting we got the call. Steve had found the PERFECT band. The engraving matched perfectly and it was TOTALLY in our price range. We expericed the HIGHEST level of customer service I have ever seen. The quality is superb. I'll never shop anywhere else!