dicheque's reviews

This vendor came highly referred so when I started on my quest to book a caterer, they were high on my list. So I set up a consulatation and the meeting went wonderfully. They were very professional and had a nice operation going on. However after nearly a month, I got little more than "we're still working on it" emails in response. In the meantime I had recieved quotes back from every other caterer in Orlando. Unfortunately, I think their operation is just a bit to big to provide a high level of customer service. While I am sure 1-2 month wait times for email responses might be adequate for a corporate world, for your wedding, or atleast for mine, I wanted to feel as though my event was being handled with care and consideration. If you want someone who makes you feel like your wedding is important, I'd suggest going elsewhere.

Being a South Florida local, I've always been in love with the Biltmore. Sadly though, their customer service is lacking *at best*. We made multiple attempts to get information from the catering dept and unfortunately found them very unhelpful. The concierge was not much better. Finally we decided to stop by the property and hopefully get a little more service. We were told to go home and make an appointment. You'd think at minimums of $35,000, they'd be a little more customer serivce oriented. Its a beautiful location but it wasn't beautiful enough to ignore the horrible treatment we recieved. After all, if they treat you (ya know, the ones spending tens of thousands of dollars with them) in such a horrible manner, how will they be treating your guests?