erlange1's reviews

I would definitely not recommend Delicious Cakes to anyone! The employees are extremely unprofessional, unhelpful, and just plain rude. Delicious Cakes is also not accredited with the Better Business Bureau which should be a red flag as well.

My husband and I ordered both the brides and grooms cakes through Butch at the Delicious Cakes Addison. Upon our initial meeting we felt rushed to choose a design but were satisfied with our selections after our approximately hour long meeting. We checked in periodically with Delicious Cakes and Butch to ensure we still liked our agreed upon design. Three weeks to one month before our wedding date, I provided Butch with $50 in faux pearls, 200 inches in length, I also provided double faced satin ribbon for the brides cake per our agreed upon design. Yes, everything has been going smoothly for the most part at this time.

Fast forward to our wedding day; when my new husband and I walked up to our cake and the brides design is nothing like the previously agreed upon look. The beautiful faux pearls have been replaced by Mardi-Gras looking dress-up beads, giving the whole cake a very cheap look. We cut the cakes and cake was served, the next day we learned that not only did my groom and I not receive cake but many of the wedding guests didn't either. Many of our family members and the wedding party did not eat cake. We did think this was strange but didn't pay very much attention to it, until two months after the wedding, I find out from my mom and sister that the brides cake had been in a traffic wreck on its way to the reception site!!!! Neither Butch nor any one else from Delicious Cakes contacted us after the wedding to notify us of the cake being destroyed. I do agree with the company’s decision to keep the cake disaster from the bride on her wedding day and even on the honeymoon, but Butch had three ways to contact me, email, cell phone, and home phone, there was no message.

After finding out about the cake having been in a wreck, I immediately went to Delicious Cakes to question them about their reasons for not contacting me, they had many excuses, one of them being, "we told the wedding planner to tell you." That is not acceptable for a company representative to say - these are grown-ups! It is not the wedding planners responsibility to tell me about their mess up. Anyway, I questioned Butch about the pearls and why so much cake was missing. We paid for 208 pieces of cake (white and groom cake both), less than 140 people came to our wedding, we should have had plenty of cake, maybe even some left-overs! When this point was brought to Butch's attention, he argued that a venue that hosts 125 - 150 weddings per year did not cut the cake according to Wilton's cake serving chart. I have a extremely difficult time believing this.

To quell our complaints we were offered a $40 refund for the pearls and a certificate for a free cake for a second event, Butch assured me these items were coming in the mail. As of today, almost ten months after our wedding, we have yet to receive our check or certificate. This gesture does not redeem Delicious Cakes in the least, it further displays their lack of responsibility and customer service.

Two months after our wedding, I contacted the Better Business Bureau to report Delicious Cakes, since DC is not registered with the BBB, they were unable to help me. I will attach my BBB complaint at the end of this review as a url.

I feel that adequate time has been given to Delicious Cakes to remedy this situation, we expressed we would like to be reimbursed for the “missing” pieces of cake as well as the unused pearls - no effort has been made by the company to do this. I feel other brides and party planners should be aware of the lack of integrity this company has.

http://dallas.app.bbb.org/complaint/view/91168454/c/kct63c