This place was a TERRIABLE experience! They get 0 stars from me. I ordered ribbon for my wedding favors with our names and wedding date printed on them. The order was received and parts of letter were not printed correctly and it was clearly visible. I asked if they could re-print them or refund my monies. They offered me 20% off the total price and THAT WAS IT! After many online chats and a few emails with pictures of what they screwed up; they acknowledged the ribbon was not correct but still did not want to refund my money only 20%! They had the audacity to say I was unreasonable! So I had to write a formal letter threatening court, sent it certified, return receipt and the FULL refund was finally processed after a 3 week ordeal. DO NOT GET ANYTHING FROM A COMPANY THAT DOES NOT HAVE A PHONE NUMBER TO CALL!! The best thing I did was keep all the written/chat correspondance we had during this issue.