I was referred to ULC Limos by my DOC. My hotel was less than 1 mile away from my venue, so I just needed a limo to pick up the groomsmen, deliver them, then turn around for me and my bridesmaids. It was to be less than an hour. On the phone they were very professional and flexible, as at first I only said I wanted them to pick the girls up, then I called back and requested they make two trips.

I was impressed the morning of my wedding when my limo driver actually called my cell phone, told me she would be driving me that afternoon and asked if she could bring anything special. I said no, but was happy with the service.

That afternoon, the men and the ladies were getting ready in separate rooms in the same hotel. From our room we could see my husband and the groomsmen start to get in the limo. I'm thinking they have already left when all of the sudden on of the groomsmen shows up and says the limo driver says she can't leave unless I give her a copy of the contract and the credit card I used to pay for the limo.

What???? I started freaking out, asking the GM why she needed it, but apparently she didn't say, just said she needed it. My sisters and I were looking everywhere for it...I didn't think I'd brought it with me..why would I? No one ever said we'd need it. Fortunately I had it, and gave it to the GM to give to her...At the time, I didn't have the credit card, but they left telling her I'd give it to her.

When we went down I had to give it to her. I asked her why she hadn't said something earlier to me...most brides and/or grooms are not carrying contracts and credit cards on their person when going to the church. She just said she didn't know, she needed it. Fine--I didn't pitch a fit, I just wanted to get there. One of the windows was down in the back, we asked her to raise it. She did, but didn't have the air on. It was hot, so I asked her to turn on the air. She had no idea how to do it!!!!!! Meanwhile we're sitting in the parking lot! I said "forget it, let's go." She went. We got out of the car and were done with it.

In the end, I got where I needed to go. However, although I told them I didn't need a lot of fanfare (drinks, music, whatever), I still wanted to have a nice, reliable, stress free experience. She said it was their policy to ask for the card. I think that is completely ridiculous. What I was really angry about is that they never said anything. She called me that morning! Overall, she was nice, but did not seem with it at all. She talked and acted like she had no idea to work the car. How do you pick up a bride in California without making sure you know how to work the AC?

Although it could have been worse, I would never use them again.