I ordered wedding favors from pick and personalize about two months ago.The order was cancelled because they could not deliver on time.. They took out the amount on my credit card. I have been trying to get my refund. I have emailed almost every day for the past 3 weeks, but no one has responded to my emails. online live support is not working. There is no phone number on the site for me to contact them. I would never order from this site again. Barbara