jennsul's reviews

My Review:
I was the wedding coordinator for my friend and when I called the florist at 12:30pm asking why the flowers hadn't arrived yet because the delivery time was for 11am, they said "Who is this? Oh! The van got into an accident and needed to be fixed and we had to find another van. Blah Blah Blah. But don't worry it's on it's way right now"

I called again at 1pm inquiring about the exact location of the driver and Kim said "They're on their way!" and HUNG UP one me. So rude and extrememly BAD customer service.

Then finally one hour later the flowers arrived when the ceremony was supposed to start at 1pm. I could have started the ceremony without the flowers but how can I have my bride walk down the isle without her bouquet!

Then the drivers fessed up and said that they forgot the order. I felt bad for grilling them because they just deilivered the flowers. It was actually their bosses fault that the order was forgotten.

So the reason everything was so poorly done was because they had 1 hour to complete the order AND deliver it.

NEVER AGAIN. BEWARE!



Bride's Review:
Please do not use this vendor if you want your flowers to show up on time.

I met up with this florist 4 times. First and second visit was friendly. Third time, they were borderline yelling at me. Initially we were under the impressions that they would deliver the altar pieces from the church to the reception for free. Then they raised their voice to me saying that there was no way for them to deliver the pieces with no charge. I agreed to pay the $50 for delivery so it's one less thing for us to worry about the day of. We figured we already paid the deposit so there wasn't any turning back. On the FOURTH visit to finalize the order, I should have taken it as a sign that they couldn't find our order when we first met. She looked for it for 5 minutes before she could sit down with us...

The day of, they were scheduled to show at 11, when the church opened. They did not show until 1:30. The wedding ceremony was supposed to begin at 1 p.m.

Story #1 - flat tire. Story #2 - accident. They lied to our wedding coordinator and hung up on her when she called for our flowers. They lied to my mom when she asked where the flowers are. When the delivery person came, I had a chance to speak with her. I flat out asked her if she's lying because she was trembling and not looking into my eyes. She requested for me to not ask her these questions because she's Christian. Big deal. I'm Christian too, now tell me the truth. They LOST our order.

The bouquet I received was not the one I requested. One bridesmaid's bouquet was incomplete. The forgot BOTH of the mother's bouquet. They did deliver the correct bouquets. However, they were delivered AFTER then were needed.

Please tell your friends and family to not make the mistake of booking with this florist. If I could, I would rate it zero stars.



Bridesmaid's Review:
I was a bridesmaid for my friend who ordered flowers from this florist for her wedding. First of all, they were rude to her from the get go and got upset when she didn't want centerpieces. Ok no biggie, they're a business so they're trying to make money... the biggie is...

THE DAY OF HER WEDDING they arrived 2 hours late! The service was already supposed to start and they still hadn't arrived. We kept calling them and they got annoyed so started hanging the phone up on our wedding coordinator!

They finally came with the bouquets and boutonnieres but the bride's bouquet wasn't even the one she ordered! They lied to us by saying they were late because their car broke down, but the bride was able to get them to tell the truth. The truth was - they simply FORGOT about the order and forgot that they had a wedding to do that day. How irresponsible. The flowers may be cheap here but I'd pay a little extra for some piece of mind.



Bridesmaid's Review:
1) Forgot the order
2) Lied about why they were 2 hours late
3) Brought many last minute made bouquets, altar pieces & arrangements (none that were the flowers requested)
4) Pulled the "But I'm a Christian" card on us
5) But they did end up bringing the correct bride's bouquet & a better made bridesmaid's bouquet in time for the pictures

Bad... very bad.