I booked Kate for my Sept. 23rd wedding and was pretty concerned after reading this review about her. I met with her to view my sample centerpiece and go over last minute wedding details. She reassured me that she is a professional and that I had nothing to worry about. My centerpiece was beautiful and all pricing was clearly explained and noted. She was also very understanding when I had to make a lot of changes to the centerpieces in order to accomadate my in-laws, responding promtly to all of my emails. At this point in time I have no worries about using Kate for my flowers - I will post pictures and give a full review after my wedding.