jsparks's reviews

If I could give the Bridal Mansion ZERO stars, I would. Don't get me wrong, the first few times I went in to look for a wedding gown, the sales women (Sharon & Jane) were fabulous. They were very patient and helped me pick the perfect dress. Once I placed the order and gave them the deposit, it all went downhill. Like one of the other reviewers stated, when I went in with my five bridesmaids to try on dresses, they were incredibly rude. They gave us one room even though we made an appointment and treated us like we were in the way and an inconvenience. Margie especially was extremely rude to all of us. She is snippy and truly unprofessional. I refused to work with her after this experience. Once my dress finally arrived, it was way too big and too short. I was blamed for not telling Margie (the "professional" that measured me) that I needed extra length. Did she not see that I am 5'8", marrying a 6'6" man, and planning on wearing heels? Somehow it was my fault that extra length was not ordered, as I was told by even the owner of the store. They told me that it would have been an extra $80 (gasp!). Really? I already spent over $1000 so what's another $80 if it means that I can wear heels and not look ridiculous in a too short dress. I could go on and on. In the end, it all worked out only because of the woman that does alterations (Ruth). She somehow made the dress work after countless hours of work and over $300 out of my pocket for alterations. Bottom line is that I would not recommend this bridal store to my worst enemy.

Ruth is a miracle worker! My wedding dress was ordered a few sizes too big and a few inches too short. The whole bridal shop experience was a complete nightmare, as the sales women didn't offer much help in figuring out how to make my dress perfect. Enter Ruth-- she stayed positive throughout the process and had a "can do" attitude that put me at ease. Even though it took several fittings (and tears), I had confidence in Ruth. I cannot tell you how many compliments I had on my wedding day about the fit of the dress (like a glove!). I've been back to Ruth since then with a bridesmaid dress. Again, she made the dress fit perfectly, even adding lingerie straps to make me feel more comfortable. I would definitely recommend Ruth!