lilxdebs's reviews
I have to say that i WAS absolutely in love with this website as i was planning my wedding but after dealing with them, i will NEVER EVER go back. Before, I would peruse their website for anything and everything I needed, recommend their website as a good deal to anyone i met, blahblahblah. BUT then i actually bought something from them.
i bought the vases that i needed for my centerpieces from them. we bought around 100 vases based on the look and quality assessed from their photos. when they were actually shipped to me, only about 15 of the vases were actually a decent quality. all the other ones were bubbled, which marred the look of the glass, or not really cylindrical and were misshapen, especially in the bottom. they seemed like such a good deal, but there was a reason for it. so i called to see if i could return them for a refund. they told me that i would need to pay to ship them back - they would only pay if they deemed them "defective," which the lady made pretty obvious there wouldn't be a chance for that. she was very sure of their high quality, which i can tell you was absolutely not true. so i paid nearly $100 to send them back because they were THAT BAD. then i waited, and waited and waited for my refund. didn't come. for weeks. going on more than a month. i called the warehouse several times and they "couldn't find" my boxes even though my ups tracking said that they had already been shipped to the warehouse. then they said they found one or two boxes - i sent at least 6. so i kept calling and after awhile i couldn't reach anyone. i was debating what to do when, a couple months AFTER shipping, i finally saw a credit to my account. after ignoring my calls, one lady especially getting angry at me when i insisted they had received my boxes and she was insistent they had not (which obviously they did), and weeks of not responding well to emails and phone calls, they didn't even bother to own up to their mistake, no apology, but i got my money back.
this website was such a waste of time and money. and, by the way, after that fiasco, i was totally able to find better deals at other local stores and websites than this place. i'd keep looking if i were you. i ended up paying to have to return poor quality things to them - i'm absolutely livid about that.
tim was just starting out when he offered to do an engagement photo shoot for us. when he sent us the pictures, it looked really good. i was amazed that he was just starting out and the pictures were just THAT good. we actually liked his pictures a lot more than what the photographer we hired took (we signed a contract before tim got into the business... only reason we didn't have his as our official photographer). i've looked through more of his material, especially since it's been a few months since our wedding and he's expanded his portfolio, and he's just getting better and better. thanks tim!!!!
