I would recommend any bride looking to use A White Rolls Royce to AVOID THEM LIKE THE PLAGUE. When we got into the car after the wedding, the driver asked us “Where to?” This was strange, considering the owner of the company had asked for the destination address weeks before the wedding. It was also frustrating, because the car ride lasted less than ten minutes, which we couldn’t even enjoy because my husband had to tell the driver where to turn. This may not seem like a big deal, but when you are paying $450 for a ten minute car ride, and you have given them the address beforehand, you expect to not have to do this. Then when we arrived at the hotel, the driver made no effort to get out of the car. A valet at the hotel ended up opening my car door. Again, this was poor service, but not a huge deal. When we arrived in our room, I noticed the picnic basket that the caterer had packed up for us was not delivered by the driver. I called the owner of the company, and after Tim was very rude, he finally told me he would call his driver and have it brought back to the hotel. Several minutes later, Tim called me and told me that the driver had dropped it off, so I should check with the hotel. I talked to several people at the front desk of the hotel, as well as the valet who let us out of the car, and no one had received the food. This hotel had given us impeccable service, and I have no doubt in my mind that they never received it. In fact, when we got out of the car, I would have seen the driver get out of the car and hand off the picnic basket, which never occurred. At this point I was irate, because we were hungry and the driver had stolen our $100/plate catering. The owner of the company had a “too bad” attitude with me and treated me like absolute garbage. I told him I wanted a partial refund, and he balked at that idea. At one point Tim even yelled, “Look, my driver isn’t lying to me.” It took me hours to calm down after our conversations, and it ruined my wedding night. When we got back from our honeymoon, we had an email from the owner saying he had fired the driver, implying that he found out the driver had lied to him about the food. That was his resolution for us, that he had fired the driver. No offer to pay for the $200 worth of food that had been stolen from us or to make amends for the frustration they caused. The biggest problem with this company is their unwillingness to resolve issues. Even with the terrible service we received, if the owner Tim had been apologetic in any way or had offered a resolution, then the situation would have been resolved in my mind. However, he wanted to blame everyone else instead of taking responsibility. At one point in the conversation, he even blamed my wedding planner for not knowing the hotel address (which she did, and regardless, we had given it to Tim). Avoid this company at all costs. Save your money and frustration!