TerriLynn was pretty good to start with about 6 months before the wedding. As the wedding got closer and the deadline to decide which flowers we would use she kept trying to get us to spend more than what we wanted. She also kept adding items to our bill to try to increase the cost and she increased the delivery cost at the end. When the wedding day came, she delivered the flowers 2 hours early and stayed to pin on some of the flowers for the groomsmen. Then she left without saying a word or telling us that the flowers were labeled. When we tried to call her, she didn't answer. She wrote us an email later saying that she never wanted to see or hear from us ever again and any emails or phone calls would be ignored. She was very unprofessional in this regard. Also, the flowers we received were not exactly what we ordered. In my opinion TerriLynn is burned out with weddings and if a flower person who is patient and understanding then do not use her. Her biggest downfall is her ability to communicate clearly and effectively.