After quite a difficult period of trying to get the parcel, it finally arrived. Its quite an unpleasant experience on chasing for the parcel. Although I understand they are going through some personal issues, it was a very stressful period for us but we are relieved that we finally received the invites. Overall, one of the worst vendor experiences we have faced. Would not use the service again although I appreciate the fact that Rebbecca is a very creative designer.

The parcel was delivered late, it took a lot of chasing. Although to be fair to Rebbecca, it sounds like she did print the invitation cards on time but they didnt make an effort to send it on time.

In retrospect, I feel that I had every right to be stressed until we started to call them, they never responded to the emails. When we did speak to them on the phone, it was a difficult conversation which turned ugly very quickly. Although I must admit that I lost my cool because we were so anxious for answers, I personally felt threatened by the vendor and was deeply shocked by some of the comments made. I feel that White Aisle lost touch of the most important rule in business which is customer service.