I set up an appointment 2.5 weeks ago to see their Amsale bridesmaid dresses with my MOH and another bridesmaid, my best friend. When we arrived for our 6pm appointment, I filled out a form and was shown to their small showroom. The salesperson Lindsey was at first nice.

When another group of three arrived, she diverted her attention to them and even took the fitting clips my sister was using to help the other customer. I am not sure what went wrong, but we were left to pull our own dresses, hang, and restock them, as well as zip and clip them ourselves. The samples were in poor condition, with many zippers broken and chiffon torn. All Lindsey's attention went to the other group shopping at the same time. I felt ignored and as though we were very unimportant.

It is not the service I expect from what purports to be a first rate salon in a lovely area. I will not return. I gave it 1 star because their selection of dresses is wonderful and well-edited. There are no poofy nightmares at this store, only tasteful, chic dresses. The store has lost this bride, and I will not recommend it to others.

So far I have only met with the catering rep, Nicole. She has been helpful, reasonable, and easy to reach. She's very responsive to emails and is bringing us on a second tour of the facility with my parents. The venue is clean and has been recently renovated. It has a wonderful Manhattan skyline view. The food at the restaurant is very good, but I haven't had a catering tasting yet.

The price is very reasonable in comparison to Manhattan, but rather difficult to get to without a car. There is ample parking, however it is necessary to hire an outside valet company if desired.

I bought my Manuel Mota Chabella natural silk dupioni gown at the store's Manhattan flagship in midtown. It was at a somewhat chaotic sample sale, where although I had an appointment, it was extremely chaotic, hot, and crowded. There was not really any effort to limit the number of people at the sale.
But, I did get a gorgeous, heavy weight full silk gown in a modern style at a price I was comfortable with. The salespeople were very kind and helpful, even amidst the chaos. Pronovias also provided the names and phone numbers of their seamstresses to contact directly for alterations. I haven't gotten any alterations yet, but my experience so far was very good.
Like other reviewers, I found some of the Pronovias brand dresses to be lesser quality materials, but the Manuel Mota I found is very high quality silk.