Units 13 and 14
Barrie, ON L4N 7L2
705 733 7735
I would not recommend Hilltop Bridal to any friends or acquantices, nor would I make another puchase here myself. I bought a bridesmaid dress and paid a $35 rush charge in order to secure adequate time for alterations. I was told my dress was expected in the first week of July, giving me a month to arrange alterations. The wedding was August 6th and the dress did not arrive early July as expected, it did not arrive until a week before the wedding. When I questioned the rush charge I had paid the staff at Hilltop they said the rush charge had been paid to Alfred Angelo, and they would have to speak to the designer about refunding the fee. The associate who assured me she would contact Alfred Angelo never got back to me.
In my opinion, regardless of who the rush charge was paid to, at the end of the day I was a customer of Hilltop Bridal. Given the high costs and high stress associated with participating in a wedding, it was totally unacceptable that the dress was a month later than expected and was very poor customer service that they would not refund the fee to me, their customer. The cherry on top of the cake was the fact that the associate, who promised to contact me after speaking with the designer, never got back to me.
For an important day, such as a wedding or prom, I would suggesting shopping elsewhere where you can be confident your purchase will arrive on-time and where higher levels of customer service can be expected.