DO NOT USE BELLA! We got their priciest package for our wedding last June, because we loved the album design, and I had a friend who'd recently used them with good results. After extensive communication with our coordinator (who was very nice), we thought we'd get a great photographer. Turns out that we got a *few* photos we like, but many random photos that had NOTHING to do with the day... over 100 photos of some flowers that were part of our venue's grounds, but not a single, non-blurry photo of our hand-made place-card, table numbers or hand-made favors. Only ONE of our flower arrangements. Very few good formal shots of my husband and I. When I politely asked our first photographer what was left from our shot list, she told me "let Me run the show, that's my job." I was shocked! It was just an honest question. When I thought of a few more posed photos I wanted spur-of-the-moment, they told me they only had time for one of them and I had to pick one. On top of that, the customer service I have received since our event has been atrocious. Keep in mind my husband and I paid for their services, but they went ahead and released our photos to our family without our prior consent!!! During attempts to resolve the situation, I have been repeatedly lied to, insulted and ignored. Seriously, I have been told to expect a call back "within 24 hours" only to wait a week before calling back myself. Seems to me they were all too happy to take our money upfront, and don't care one iota about how the after-care is handled. I should have run when our consultant set up our initial meeting at a Starbucks without telling us it was, in fact a Starbucks. We spent 45 mins looking for an address she gave, all the while calling her cell phone, which was off. When we finally showed up, she was like, "oh, I had my phone off, oops!" She didn't even apologize for giving us misleading info!! Run, quickly, you're better off spending more time researching / interviewing individuals. I hope no bride has to suffer with them the way we did. Seriously, take your business elsewhere! I'm only giving one star because they did manage to hook us in with some awesome marketing and a friendly consultant (read: salesperson). For the photos and customer-service, they get negative stars.