EXPERIENCE WAS REALLY BAD. BEWARE.

Let me start by saying that it saddens and disappoints me to write this review because the Mon Amie experience put such a great deal of stress on me during this special time. My biggest regret was that I didn’t pay attention to these things in the beginning. I write this with the most fairness, and no exaggeration.


The quality of service at Mon Amie is not upscale as they insist to be. It will be evident as you walk through the doors- dirty purple carpet, bad lighting in the fitting rooms, water in paper cups, and women wearing pantyhose in opened toed shoes (no offence, but a big thing when you are relying on people to give you fashion and dress advice.) They will shower you will kindness, ooos and ahhhs, and compliments on how amazing the dress looks- all very flattering but NOT the expertise you really need to hear when buying a gown for your wedding.

Here some specifics from my experience. After the sale was made, I was told the dress would be ready at the end of February. And that I would be called in advance since it would involve travel on my part. No phone call…ever. So I started calling them weekly- being left on the phone for over 10 minutes at some points by young women with little professionalism. One week (in April) I called as found out my dress was there (no one contacted me after they promised they would). An expensive plane ticket later to see the dress (since I little time)- the dress had many issues. Too many to write here really.

I got a lot of apologies from Tauni (the director) for the “issues”, but still a hefty tab for all the alterations. I was promised the next fitting would be smooth and perfect. (again, lots of smiles, apologies and false promises. ) Round three and another plane ticket later- the dress still not right- 10 days before my wedding! They said give them a few hours and they’ll make it right- Another false promise. They didn’t even call me- so I showed up before closing only to find it still wasn’t right. I cried.

Louise (the alterations specialist) did her best to fix the obvious issues. But only took off $75 out of alterations. A small fraction of what I’ve paid to them, and had to pay in time off work, last minute flights (which I was assured they would give plenty of notice for travel after expressing many concerns about this.), and trying to come up with other solutions.

DO NOT go to Mon Amie if you want peace of mind and solid service. It’s unpredictable and not a risk anyone spending decent money on a dress should take. I fault management for failing on very basic business principles to make sure their employees are providing a certain level of detail, care and attention to customers giving them good business. Mistakes happen- but not as consistently as my experience did. And NOT ONCE- accepting some responsibility. The managers Joan and Tauni will act like they care- but will do nothing in the end other than apologize and say they appreciate your thoughts.

Its possible you will be very sad your money and bridal experience were spent at place like this. A BIG RISK to take.