I went to Pronovias last Saturday for my 1st fitting and I must say it was quite disappointing. I arrived a half hour early for my 2 p.m. appointment only to be kept waiting for 1.5 hrs. I asked the receptionist at the front desk why such a delay and she couldn't really provide an acceptable response. I should of known something was wrong when another bride who was also there to be fitted seemed irate and turn around to aske me if I also had a 2 p.m. appointment.

When I was finally called to be fitted, I ask the young lady if she was the seamstress because she seemed young and said no and told me the seamstress was not at the salon but will eventually meet with her at my 2nd fitting. I was little concerned and asked the young lady if she's had some experience with fittings and of couse she said yes. While she was pinning the hem, one of their sales associates walks in to remind the her that her other appointment has arrived and is ready to be seen and how much longer will she be with me. My blood pressure started to rise and had to interject and state the fact that I had arrived early for my 2 p.m. appointment only to be seen at 3:30 p.m. and now I'm being rushed out the door to accomodate another bride who just walked in. I don't think so. When the sales associate walked out the young lady told me to disregard her comments and that she will take her time to make sure the hem is pinned correctly. We will see at my 2nd fitting if the hem is fine.

It sure make me wonder if I should of just purchased my dress at Kleinfeld. At least when you to your fittings, you meet the head seamstress to discuss any of your concerns you may have with the dress if the dress does not appeal to you at your 1st fitting. So wish me luck ladies and hope the dress looks better the 2nd time around. I forgot to mention that I encountered a problem with my bustier and was asked to exchange it for a strapless bra or a seamless bustier for 2nd fitting. So I hope all goes well so they can pin the upper portion of my gown. Despite the poor customer service that was so unexpected..I like my dress and hope to love it after the fittings are concluded.