I have been nothing but impressed by the quality and the service Brilliant Earth provides. The diamond engagement ring I purchased was my first real jewelry purchase and I was a little hesitant to purchase online. I had my girlfriend's possible ring size but no clue as to which size would be best or how easy/difficult it is to resize a ring. I did an online chat with Danielle and she gave me all the information I needed to make an informed decision. She eased my mind about the ring size and let me know I could always have it resized if needed. The fact that the diamond was conflict free, the packaging environmentally responsible and the price was right sealed the deal. So I purchased the ring and when I received it I was blown away by how beautiful and...well....brilliant it looked.

I proposed, she said yes, but the ring was a little too big. We happened to be in Northern CA, when I gave my gf the ring and so I called Danielle. We were only going to be in San Fran for one day and she fit us in. We left the ring to be resized, and ordered an engagement band for me at the same time. The catch was my girlfriend was going to be seeing her family in the next week, and wanted to be able to show them the ring. Danielle was awesome. She was able to make sure that my gf received the resized ring while visiting her family just a few days later. Unfortunately, my gf's fingers must have been swollen when we decided on what size to resize down to and now that her fingers were no longer swollen the ring was still too big. I contacted Danielle and she worked with us again to have the ring resized and the turn around was extremely fast. We got the resized ring yesterday and it now fits perfectly and looks as amazing as ever.

The product that Brilliant Earth sells is phenomenal, but I think what really sets them apart from the rest of the field is the customer service they provide. Danielle and Jessica went out of their way to make sure that we were 100% satisfied with what we purchased. We were never made to feel like we were being ridiculous about the fit of the ring. We will definitely be purchasing our wedding bands from Danielle and I plan to make Brilliant Earth my first stop for any other fine jewelery I may need to purchase in the future. So thank you to Danielle for making my first online jewelery purchase such a smooth and enjoyable process.