The Rococo Room is a beautiful venue and we received a lot of compliments from our guests on the room and the quality of the food. The food was very much above average, and the wait staff on the day of our reception (led by the excellent head server, Matt) were very friendly, fun, and helpful.

The one downside to Rococo is the event coordinating staff. The two people that we dealt with in the weeks leading up to our reception were extremely frustrating. They were fairly quick to respond to our questions, but their attitudes were all business and not particulary suited to wedding planning.

They were rather disorganized (gave us two wrong selections at our tasting, which they made up for at a second tasting, forgot to collect a second deposit, etc.) and in general weren't very nice, considering the amount of money we were spending. They do nickel-and-dime you (e.g. $25 for a wedding cake stand, $10 for a cake knife!), contrary to a previous review on this board. Keith, who is mentioned in other reviews as being really great and throwing in freebies, is no longer on staff.

Overall, I don't regret having our reception at Rococo because we and our guests had a good time. But it would be better if the ownership would hire some event coordinators who are nicer and more customer-oriented. I'd hate for some other bride to be as stressed out as I was.