shanszn's reviews

I attempted to make appointments with Diane of DeAnna's several times, trying to plan said appointments within a week of appointments at other bridal shops, so that all the gowns I tried on would be relatively fresh in my mind. DeAnna's was able to offer me an appointment in the near future only ONCE, other wise DeAnna's was always booked 2 to 6 weeks out. I made the appointment for the ONE AND ONLY day that was offered in a reasonable space of time & unfortunately on that day my sister had a medical emergency that resulted in me rescheduling my appointment... for weeks away. Before I had even called Deanna's the 1st time I had already been to 7 other bridal shops & tried on countless gowns. I had my gown narrowed down to 2 dresses- 1 at Something Bleu Bridal Salon, another at Lily, (both in Saratoga), but there was a particular gown that DeAnna's carried that I had seen on line at a designers web site & wanted to try on before I made my final decision. En route to the hospital I called Diane & explained my situation,apologized, & told her that I'd be unable to keep my appointment that day. When I asked if Diane if she still had a time slot available for another day that she had informed me of previously, albeit 3 weeks away, she told me that it WAS still available. Anxious to try the dress on so that I could proceed with making my final decision, I booked the appointment for the time slot 3 weeks out, (for the retelling of what happened I'd like to clarify that the phone call I placed to Diane canceling my appointment was THE SAME PHONE CALL on which I RESCHEDULED). By this time I had spoken to Diane on no less than 3 separate phone calls & she had referenced this, most recent, appointment several times. Looking forward to trying on the dress for weeks I had the date & time of the second appointment committed to memory. I called the morning of the appointment to confirm, knowing it was for 2:00 that afternoon. A young woman who I had never talked to before answered the phone & told me she'd have to call me back in 25 minutes stating the appointment book was "upstairs" with Diane who was currently with another client & due to the fact that they were short-staffed there was no way for her to help me at that time; she took my phone number & again stated she'd call back in 25 minutes. Forty five minutes later I had not received a return call. I called again, the same young woman answered, made no apology for not returning my call & abruptly put me on hold. A minute or two later Diane picked up the phone. Diane claimed on the day of the emergency when we last spoke "we let you cancel your appointment on that day but you never rescheduled." I felt like I'd just been sucker-punched in the stomach. I said 'I absolutely most certainly did, you told me on various occasions about the availability of that appointment & I remember very vividly the reluctant feeling I had when I told you to please schedule me for THAT VERY APPOINTMENT, despite the fact that I really did not want to wait that long. I KNOW I DID!' Diane responded by saying "Well, I can see if we can squeeze you in today, but we were doing you a favor by scheduling you the FIRST TIME... the day you had your 'emergency...'" she was speaking in a very snide and patronizing tone & at this point I decided that I didn't care if DeAnna's was going to supply me with my dream gown for free, I ABSOLUTELY WAS NOT GOING TO DO BUSINESS WITH SOMEONE THAT TREATED ME SO TERRIBLY! I retorted by saying "well thank you for the favor but..." at which point Diane cut me off & in an even more sarcastic, snide, C-U-Next-Tuseday-like tone said, "I hope you have a WONDERFUL wedding and..." at which point I said 'Really, REAALLY, wow, F-U,' and hung up.
I would advise any and every one to avoid DeAnna's at all costs. There are many wonderful places in the Capital District to shop for your wedding gown... places that will go out of their way to make you feel like you are an appreciated, valuable, beautiful bride-to-be, and some of which may even make you feel like you are their ONLY priority. Don't waste your time with DeAnna's- I was never made to feel like anything more than one in a long list of numbers, a nuisance really... like I should feel privileged or special to even get an appointment there. Worse yet, the experience that should have been a joyous, special process of choosing my gown, was turned into a disrespectful debacle by Diane. Please, please do yourself a favor & save yourself the heart ache & anxiety of making an appointment at DeAnna's & go elsewhere. They don't have any dress labels that other bridal shops don't offer... the only thing unique about DeAnna's is that they made me feel like crap.