stacyph's reviews

I would NEVER recommend House of Brides to anyone. I wish I had read the reviews before I stepped foot in the store. I loved the dress that I bought but the alterations there ruined it. Every fitting it kept getting worse- there was weird puckering over the corset where all the detail was. I kept asking them if they would be able to fix it and the seamstress kept saying yes. My mistake was trusting her that she knew what she was doing. Finally it was 3 days before my wedding and the dress looked horrible. I was in tears in the store. That's when I found out that their seamstresses have only been there 5 months. I can't believe they charge $300 for a group with so little experience. When I asked to speak with the manager--an extremely rude person, Lucy, she told me it was my fault for picking such a complicated dress. I guess I just assumed since their business was wedding dresses, they would be able to alter one.
I ended up having to take it somewhere else 2 days before the wedding. Thankfully she was able to fix it overnight. She knew how to fix the puckering and told me that the House of Brides bustle would have fallen in about 20 minutes of the reception and they did not press the dress correctly either.
I am still shocked that this store is even in business. I don't want any other bride to go through what I did. I'm still waiting to hear back from someone about getting my money back. DO NOT GO TO HOUSE OF BRIDES!!! I have never dealt with such rude, insensitive people. This store needs to be shut down.