sujibean's reviews

I had the worst experience with this company!! I bought 2 albums, the camera, film, and accessories directly from Adesso Albums. thought this would be a great idea. The albums came in and they were cheaply made. Some of the pages had tears on them and glue visibe. It looked sloppy. I decided to return the albums but keep the camera, film, and accessories. I ended up getting a custom made album off of Etsy that was perfect for this.

So, to the bad experience.... I immediately contact Adesso Albums through telephone and leave a message. I sent back the albums via FedEx with a tracking # and signature required. I also emailed them the day I received the awful albums in the mail. NO RESPONSE. A few days go by, and I thought that maybe I did something wrong. I went to the adesso albums website and emailed and calle again and left a message. Still no response. Finally I call and I get a live person. I believe her name was Laure (not 100% sure). She asks for my order # and says she will return my call. She NEVER returned my call. Finally I ended up disputing the charge on my credit card.

This is the worst customer service of any company I have dealt with in the recent past. So unprofessinal. I caution anyone to buy anything from them if you think you may want to return any of it. Because, you won't get your money back without a fight.

I would highly suggest considering getting your dress at Saks. I just purchased my dress for my December wedding. Although, I am only beginning my experience there, it's been great. I looked at several other places and Saks had the best selection by far. They are also so nice and really help you find what looks best on you. I ended up going there when there was a trunk show for Ulla-Maija gowns. I had never heard of them before, but ended up finding my dream dress. I'll definitely have to write an updated review after the wedding to let you know how all my fittings..etc..went. So far, it's been great!