I found out about the White Aisle from a wedding blog and loved their website design and their taste in all of the beautiful products they offered. They also offer incredibly good competitive prices. Over the course of my wedding planning I placed 4 orders with them: 1. one brooch and a pair of earrings, 2. twelve custom printed table cards, 3. twelve monogrammed handkerchiefs, 4. six more monogrammed handkerchiefs. Here is how it all worked out:

I never received any confirmation about my orders. Only paypal sent me a notice about the transaction having taken place. If and whenever the packages arrived, they were just a box with product.... no printout of the order or receipt of any kind.

Order #1 arrived incomplete. Only the brooch and no explanation as to where the other item was. After several inquiries, they finally emailed me back and told me the item was out of stock. After more inquiries they reimbursed me for the earrings.

Order #2: I loved their paper product designs so much, that I placed the order for the table cards. When they finally arrived, after what seemed an eternity, they were ALL flawed with a yellow streak and one seemed to have a knife cut along the edge. When I contacted them, the owner, Rebecca, seemed to not believe me, she said she didn't think there was anything wrong with them and had personally checked the order by looking at the top card. Well, I don't know what happened...everyone I showed it to, was able to see the same yeallow streak! It was very frustrating, as there wasn't enough time to put in a new order with someone else and i didn't trust them to do it right. So I didn't bother and just hoped that nobody would notice.

Order #3 I had placed while waiting for #2 to arrive. This one also took a very very long time to arrive. But I was happy with the product and the price, so ordered a few more.

Order #4 never arrived. It took me 10 days and several attempts to find out what happened. Seems like they were out of stock, but never told me. At this point I knew the handkerchiefs weren't going to make it in time for my wedding and there were some attendants who received them and some, whom I told that they were going to receive them later on, due to the shipping issues. Well, sure enough...... nothing ever arrived and at some point I received a notice from paypal that my money had been refunded. Nothing from the seller. No apologies, explanations, nothing.

I am so very disappointed with the way this place handles their business and with the way i've been treated as a customer. I was ignored to a point where I felt like they were being hostile. I have never written a bad review about a store in my life, but I seriously feel like I need to warn other brides and hopefully the White Aisle reads this and shapes up! It is run by a young female entrepreneur who does wonderful charity work and is a great designer with great taste. I wholeheartedly applaud all of that. They have all of the potential to be amazing and I gave them more than a few chances, just to be disappointed most of the time. It's such a shame!!!

Reading the other reviews, especially the one about the favors, makes me think this isn't the first time. Please beware!!!