My beef with saks was not so much the serivce, but the follow thru. I recieved excellent service from Hermine who was friendly and accommodating but my only complaint is that I felt like she didn't care to follow-up after the actually fitting was done and I was still in the store. Other bridal salons have asked me what I liked and noted it on my card and have even called me a month or two later to ask if I had bought a dress yet, etc. With them, I tried on the dress and they didn't care about what I thought or what my plans were after. So I decided to take my money elsewhere for my Vera Wang Gown.

After having a not so pleasant experience at Saks Fifth Avenue in Bev Hills, I was skeptical about any Vera Wang bridal carrier would treat me, until I came to Santa Barbara Bridal. They were having a Vera Wang trunk show and I had to re-schedule so many times because of the drive from L.A. to S.B. But once I arrived, I really felt like the drive was worth it. They were so hospitable and Marie, who fitted me, was very accomodating and friendly. Only later did I realize she was the general manager and I was even more impressed by the fact that she didn't throw that in my face like other wannabe fancy places where management tends to be the least friendly. They have an extensive selection of bridesmaids gowns and a small but great selection of bridal gowns. I ordered my dress and now its just time to wait. But EXCELLENT experience so far. I highly reccommend them to anyone looking for a great customer experience.