We had a not entirely pleasant experience with Hank but have chosen to remove our review because of his illness.

Like Ericajo, another reviewer below, I found that sweet plume (real name: Brittany) was totally non-responsive after offering to make my 4 flower girl dresses. Basically, sweet plume overpromises and underperforms and I recommend that any bride who doesn't want to add unnescessary stress to her wedding planning avoid this etsy vendor at all costs. This seller will cease to respond to your convos and doesn't even have the courtesy or decency to tell you that she doesn't want your patronage--she just stops responding.

My experience with sweet plume went like this:

In May 2010, I contacted sweet plume to make 4 flower girl dresses (Dress Style: "The Ivory") for my September 2010 wedding. She responded that it was no problem and that she would give me a 10% discount for purchasing 4 dresses. I then asked that she send a couple of swatches that she could make the dress in so I could match them with my bridesmaids' dresses. Sweet plume responded "no problem," that she would drop the swatches in the mail immediately. Two weeks later, still no swatches, so I sent a follow-up convo to sweet plume asking whether she had sent them. Sweet plume responds and tells me that she sent them and that they must have gotten lost in the mail and that she would re-send them via US Postal delivery confirmation requested. Two weeks later, still nothing. I've sent 5 convos to her since then asking her, no, begging her, to just respond so I could know whether I should look for other flower girls dresses and, no surprise, she has never responded. It's now July 2010, and I have not heard anything from sweet plume, nor do I expect to hear from her. After all the time spent emailing with her and worrying about it, I've decided to purchase my flower girl dresses elsewhere and I hope that, if you're reading this, you do the same. Clearly, based on other reviews here, this is not a one-time incident with this seller.

Final thought: Sweet plume starts off strong in the communication department but then just drops off the face of the earth when she decides that she doesn't want to deal with you anymore. She is filled with excuses ("the swatches got lost in the mail" and "I was out of town for the weekend," etc.) and is one of those unsavory and unreliable sellers that gives etsy a bad name.

FOLLOW UP ON SAME DAY OF REVIEW: I hadn't received a response from sweet plume for over three weeks to my repeated emails asking her to let me know whether she still intended to make my flower girls dresses. Of course, on the day I post my negative review to Project Wedding, she convos me to tell me how (insert sarcasm here) I am such a "NICE" person. I may or may not be a nice person, depending on who you ask, but I know that you reap what you sow, and sweet plume is in no position to complain about a 100% accurate review when she blatantly blew me off after stating that she would make my flower girl dresses.

I'd also like to note that it's very interesting that, on the same day I posted my negative review, suddenly, two other brides add their glowing 5-star reviews of sweet plume (suspicious much? I'm not one for conspiracy theories, but when a vendor's reviews doubles in one day, I'd wonder about the content of those glowing reviews). As a bride, why would you want to put yourself through unnecessary angst and worry? Planning a wedding is hard enough as it is, don't make it harder on yourself by choosing to work with sweet plume. Buyer Beware!

FOLLOW UP TO THE FOLLOW UP: Sweet plume has since apologized and provided various reasons for failing to respond to my convos. I genuinely think that sweet plume has good intentions but is just overwhelmed with the amount of work/orders she generates. I wish I had had better luck with her, given that I think she makes beautiful dresses. If you choose to work with her, I would just make sure to check in with her early and often. Good luck.