DO NOT USE THIS COMPANY LOOK AT THIS CHAT I HAD WITH THE "GENERAL MANAGER"
Please wait for a site operator to respond.

You are now chatting with 'Jen'

Jen: Thank you for contacting customer support. How may I help you today?
vanessa: I was given this code GC138455772144217 and I tried to apply it to my current order and it is not working, can you tell me why
Jen: le tme chk
Jen: are you entering it in the gift certificate box?
vanessa: yes
Jen: be sure there is no SPACE at the end
Jen: that would cause an error
vanessa: no space at the end?
Jen: ya,
Jen: don't put 217(space bar)
Jen: that would cause error
Jen: just the #s only
vanessa: i dont understand what you mean by that, i enter the whole thing including the GC correct?
Jen: GC138455772144217
Jen: just this
Jen: no spaces at the end
Jen: GC138455772144217 - i've checked this. this is already used up.
Jen: have you used this on another orde alraedy?
vanessa: no this is my first time trying to use it
vanessa: what was the oder that it was used on?
Jen: I'm looking it up
Jen: what was the amount for?
vanessa: they never told me, it was supposed to compensate for wrong pricing
Jen: can you copy me that email.
Jen: I'm not finding any recnet orders that used GC138455772144217
Jen: this seems to be an old code.
vanessa: it wasnt an email it was during one of these chats
Jen: ok, I see
Jen: back on Dec 9
vanessa: i guess i dont know the date
Jen: 521744
Jen: ok let me pull this order
Jen: this is back 4 month ago order
vanessa: what?
Jen: prices has gone up considerably since then
Jen: raw material costs has shot up more than 50% since 2 month ago
vanessa: which is why they gave me that code
Jen: the price now is what it is now
Jen: that is a code given on Dec 9, 2010.
Jen: which was good for that time only.
Jen: it is now March 2011.
vanessa: but they didnt say that i had to use it right then
Jen: costs has risen again since then
Jen: the price now is what it is
Jen: we cannot use that price. that is below cost.
vanessa: like i said they did not tell me it had an expiration date
Jen: again, Jen: we cannot use that price. that is below cost.
vanessa: again, there was no set date as to when i had to use it.
Jen: well, the G/C is expired. and no, we will not offer that price again. perhaps when raw material prices goes back to normal, we may be able to offer it, but right now, the price online is what it is.
vanessa: I would like to speak with a manager then because they should have told me that i needed to order that day other wise it would not be honored
Jen: there is no need. I am the general manager
Jen: and I'm giving you the answer here.
Jen: well, the G/C is expired. and no, we will not offer that price again. perhaps when raw material prices goes back to normal, we may be able to offer it, but right now, the price online is what it is.
vanessa: there is a need because this is not right what you are doing, you gave a code did not tell me when i needed to use it by and now you are telling me it is expired?
vanessa: then I want to speak with the owner
Jen: yes, nor did we say it's good forever
Jen: nothing is forever
vanessa: 3 months is not forever
Jen: owner has absolutely no interest in talking to you
Jen: if you like to order, go ahead
Jen: if not, we do not force you
Jen: you do not need to order.
Jen: however, the price now is what it is
vanessa: wow i will be sure to include this conversation in reviews for the web site
Jen: certianly
Jen: just from reviewing your old chats
Jen: i can tell you are NOT the type of customer we need.
Jen: no thx
Chat session has been terminated by the site operator.

HORRIBLE HORRIBLE COMPANY. THEY DONT CARE ABOUT YOU, YOU ARE JUST ANOTHER ORDER NUMBER TO THEM