wickerbk's reviews

Julie was absolutely fantastic. I HIGHLY recommend her to anyone who wants a photographer that will capture the feel of your wedding in unique and breathtaking ways without interrupting or staging pictures. All her photographs were stunning. She has an artistic eye. Julie is also very friendly and easy to work with. I didn't have to worry about a single thing from the moment we booked her. My husband and I couldn't have been more pleased. She entirely exceeded our expectations.

The cake tasting session was pleasant. They seemed sincerely interested in creating just the cake we desired. You could not request flavors to test. Their white cake with raspberry/cream cheese filling was amazing! Pretty much the best wedding cake I have ever tasted. Our cake was minimal in its design and construction. The florist was doing all of the decorating. We had a three tiered square cake to feed about 175 people and they charged $700. This seemed a bit high for such a simple cake, but the white cake I mentioned was wonderful and we decided to go with them. As far as customer service and organization...this is where they start losing their stars in my book. I provided the address to deliver the cake to, but they kept calling to ask for this information. I stopped by with printed directions and a map. They continued to call after this (at least 4 more times) to ask where they should deliver the cake. This made us wonder if the cake would even show up...not very reassuring for a bride the week before her wedding. The cake did show up, thankfully. The only problem was...the cake arrived looking like we had discussed, but the entire bottom flavor was incorrect. All three tiers were to be white cake (we had a separate chocolate groom's cake), but the largest layer was chocolate. This meant that most of my guests got served two pieces of chocolate cake, not to mention the cake my husband and I fed to each other for pictures was wrong. I called to discuss reimbursement for their rather large mistake, but the owner refused to meet with me or call me directly. The store manager was apologetic, but I was incredibly disappointed with the bakery owner's attitude and service. He offered a reimbursement of only $200. I considered this unacceptable as the majority of my cake was incorrect and this is less than a third of the cost. I think what upset me the most was that he refused to even speak with me about this over the phone. All in all, I received a quality of product and customer service you would expect from a 'discount' store or one that does not specialize in wedding cakes. I would not recommend them unless you don't care if the wrong cake shows up. They have great cakes they just need to work on their customer service and organization.