Attn: Customer Service
Hackettstown, NJ 07840
I had purchased just a few bags of personalized m&m's to put in a candy dish for a party; they had a special of buy 3 get 1 free. Well, I got the 4 bags, but they charged me for all 4 instead of the "buy 3 get 1 free". I called them and was on hold too long so I emailed them which they replied and said they would credit me the 1 bag and apologized. That never happened, but they did charge me a 2nd time for the same order. So now I have paid twice for the same order. I called them, emailed them, called them and got through told them the story again; also told them I have an email of them confirming their mistake and stating they will credit me. Then I had to tell them not only did you overcharge me, but the next day my account showed another charge from them. The lady on the phone looked into said you are right we will credit you straight away the $62 as well as the $12. 3 weeks later still nothing, no credits of any sort. This came straight out of my checking account not a credit card so it isn't like there is a billing cycle to wait for.
I finally contacted my bank and told them the story and they said they will check into it (will take up to 10 days for them to investigate). Still to this day I have yet to receive anything from them; still waiting on the banks response. I do have an email of proof of their $12 overcharge mistake and I have a log of dates, times, and names of the people I spoke to as well saying they would credit me both $12 and $62, but what a pain when you are planning for parties and other events and then you have to deal with this kinda of mess. I know $74 isn't that much to some, but the point is it isn't their money, it is my money they basically stole and are hesitant to give back.
The m&m's were cute and everyone loved them, but I wouldn't do it again after this mess. Very disappointed with them.