Jun 25, 2010

House of Brides
( 1.0 / 5.0 )
STAY AWAY from House of Brides! It started off going alright. I did manage to find my wedding dress here and my bridesmaids dresses, but that was a treat. They didn't explain much about the bridesmaids dresses and that there were different colors and material associated with each. Very vague on details. But that is nothing compared to the rest of the experience so far. They told me that my wedding dress was going to be in by the end of September beginning of October....well November rolls around and still nothing. I called for two weeks asking wear my dress was and they said that they would check on it and call me back. They NEVER called me back. I asked to speak with the manager and of course she wasn't in and they would have her call me back. Did it happen? No. After many more phone calls, the manager finally called back. After a long discussion I found out that my dress was in customs. She said that for all of the lies and trouble I had experienced that I could have free alterations. I thought that was polite of them, finally I thought that they had done something right. NOPE. I went in when my dress finally came in and tried it on. While I was there I asked if they had written down that I was supposed to receive free alterations and they replied that it wasn't written down. Go figure. So the person who was supposed to help me with my dress said that she would get a hold of the manager and call me back. Once again no call back. Also, while I was trying on my dress I was treated very poorly. The lady was rude, pushy, and bossy. Anyway, I called two more times and until I was mean on the phone, there was no call back from the manager. She finally called back and told me that she never told me that I was promised free alterations. Interesting considering those were her exact words. She told me that the alterations are done through a different company and that all she did was move me up on the list. So in short, don't bother going to house of brides. They lie, don't ever return phone calls, and are completely rude! I wish I would have known about all of this before I went there. This whole experience has been such a headache, so please save yourself and don't go to house of brides. It is not worth it. Worst customer service I have ever experienced in my life!
Services used: Dress & Attire