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Jul 10, 2010

Nophoto 130
Milly Bridal Design Studio
( 0.2 / 5.0 )
NOTE: I couldn't post a review/warn other brides unless my wedding date has passed. my wedding date is actually July 10, 2010.

I fully paid for my dress on 1/14/2010. was promised that the dress would be finished by the end of April. received an email from Jessica/Bella (actually everyone who ordered from Milly Bridal did) saying they're backlogged and asking for an absolute "deadtime". I said May 28. As of today (april 23) I have not heard about my dress. They say that they'll send me a test dress photo but with 5 weeks left to the deadline I gave them and I'm sure there will be changes to make, I have not received anything.

I kept on giving them chances to respond to my follow up about the dress but nothing. The last email I sent them asking about my dress remains unanswered (it's been nearly 2 weeks).

I sent an email yesterday asking them to give me a full refund since they have not done any work on my dress. who knows when they'll have any decency to respond.

I choose Milly Bridal because of the great reviews here. but obviously their professionalism and responsiveness has taken a nosedive. and their price is not worth the hassle!!!


here's my post:

here's a post about all the problems we've had:

the complaints/problems outnumber the satisfied customers!!
Services used: Dress & Attire

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( 5.0 / 5.0 )
will update this later after the wedding but so far the planning stage is going smoothly thanks to Kristina Tobin, their events manager. She has been so patient, responsive and just all-around wonderful! I've asked her so many questions especially when my FI and I were trying to figure out which hotel to go with (three were in the running: Sofitel in Redwood Shores; Stanford Park; and Sheraton). We went with the Sheraton because they provided a great package/good price and outstanding customer service. We're booked for the Reception Ballroom which has an adjoining garden/patio so we can have our cocktail hour outdoors! We're expecting approx 110 guests so we'll see how this goes... Even with the brief hitch with getting a block of rooms for our guests (the person who I've been dealing with no longer works there) and my emails remained unanswered for a few weeks, it was quickly resolved once I brought it to the attention of Kristina. She forwarded my email to the Jan Lesser Webb, their senior sales manager and got everything taken care of. They even set me up with a personalized reservation site so my guests can reserve online!
Services used: Wedding Venue