May 15, 2010
Beautiful location, great food, some wonderful staff, unresponsive wedding coordinator, unprofessional mangement. The site is wonderful and the chef couldn't be nicer as well as a wonderful cook. However we were left to do a lot of the coordination ourself and often felt like we were putting them out if we asked for anything. The owner/manager was extremely unprofessional and rude which ruin what was a beautiful wedding. Too bad as this is a great site for weddings.
Services used: Wedding Venue
The Oaks Waterfront Inn & EventsI am the wedding coordinator at The Oaks and started last September. While the previous Wedding Coordinator/Manager had many great reviews over her nine years of service, I can guarantee that myself and my staff are very responsive and happy to help with any coordination!
Unlike many venues, our brides do not have to set up their own favors, table numbers, place cards, guest book or decorations for the reception and ceremony. This saves them stress on their wedding day, allowing them to focus on getting beautiful!!
I am sorry this bride did not receive the level of service that is standard here at The Oaks, but I am certain that would have been rectified had she said something about it at the time rather than waiting over a year to complain.