Aug 30, 2008
Please, please, please do not use Pacific Avalon for your special day!! I recently just canceled my wedding with them...3 months before my wedding day!! They have horrible customer service! I'm so lucky I found another location, otherwise I would have been stuck with them. There were a lot of things that made me upset...but the worst was when my father called to cancel the wedding and the OWNER would NOT get on the phone with my dad!!! He knew he was there too, the receptionist told him! He pretty much fought with my mom too. My photographer (who is not with Pacific Avalon) even said she was photographing a wedding there a little bit ago and she overheard the family saying how hard they were to work with, and how bad their customer service is. If you really have your heart set on a Newport Yacht wedding, please visit other Yacht charters and really do your research so you won't have to be out $2500 dollars like I am! ________________________________________________ 7/27/08 I'm glad that I checked back on this site to see if any other bad reviews were written about this company. How unprofessional is it of this company that they posted my first and last name and my fiance's first and last name on the INTERNET! You can truly see what kind of a company it is just from that. This is the last response I will be writing to this, and I'm going to clarify everything that was written in response by PAYC to my review. First off...a food tasting was PROMISED to us when we first booked with this company. It was not in the written contract (how convenient!) but we were told on the day that we booked that we would have a food tasting. So, I do not think that it is unusual that I e-mailed them about a food tasting that I was told I would have. They acted as though it was a luxury, and that I was insane that I would want to taste their food! Wow...what bride wouldn't want to taste the food that she is paying money for on her wedding day????!!?? I was told that I could POSSIBLY go and taste the food on a day when they were doing someone else's event, but I wouldn't get to taste all the choices there were (basically I would get to taste whatever that group had picked for food.) I wasn't thrilled about that. Secondly, I NEVER asked to remove all the furniture from the yacht. I simply asked if we could upgrade the chairs to the chivari chairs! (I had seen them on the smaller boat and wondered if there was anyway that I could have them on the boat for my day) Obviously that is not a request to remove all furniture from the boat, and it was a simple question that I had and when I was told it couldn't be done that was that! Lastly, they did not do everything they could do to make me happy. A company with good customer service would have said, "We aren't doing food tastings anymore at this time due to costs, but since we told you you would have one at the time you booked your event, we will do one for you", instead of telling me that most brides don't care if they taste their food (which is still unbelievable if you ask me) and that I could POSSIBLY come down there and taste SOME food. Everything I said is true, and for them to say it isn't is completely ridiculous. In fact, I still have the e-mail where I asked about the chairs. As you can see by other reviews on this website though, I am not the only one who was unhappy with their services. Like I said, this will be my last post about this. I am happy that I will now be having a beautiful wedding at a classy venue with wonderful customer service. Also, we will be contacting PAYC about putting our personal information on the internet. I do believe "Stoker" when she says that this company has been brought to court many times!
Services used: Wedding Venue
There's not any reviews for Carly on here...so I wanted to just write a quick one in case any brides were browsing for her. I absolutely love Carly! She is so personable, very professional and does wonderful work. I was so glad I booked her as my photographer, my pictures are stunning! Check out her website, she does wonderful work!
Services used: Unique Services
You May Kiss the Bride
I am so late in writing this...(wedding was 8/30/08) but I figured it's better late than never! Greg is absolutely wonderful. From the first day I met with him I knew he was going to be one of my favorite people to work with! He's just a completely nice guy, with a great sense of humor! My husband said after the wedding that he really liked him, he just kept saying how great he was and how much he helped out. Not only was he outstanding on the day of the wedding, he was very helpful and caring leading up to it, too. I recommend him 100%!!
Services used: Officiant
Crowning Glory Designs
I absolutely adore Candi! I just picked up my veil today from her, and it's absolutely gorgeous! When I met with her, I thought I knew what I wanted already, but I saw this picture on her wall of a bride with an absolutely gorgeous veil, so I totally changed my mind and went with something like hers. She listened to everything I said and was totally helpful! I would definitely recommend her to anyone. I can't wait to wear my beautiful veil on my wedding day!
Services used: Dress & Attire
I absolutely adore Andrea!! She is super professional, extremely friendly and made my bridal party, my mom, and myself absolutely gorgeous! Everyone commented all day long about how beautiful my girls were! She was also really fun and outgoing, she fit right in with my family and bridesmaids getting ready! My trial was awesome with her. I did an up-do at the trial (which was gorgeous!), but on the day of the wedding I decided I wanted to go with my hair down and a few pieces pinned back. She was great about it and my hair looked wonderful! The curls lasted all night, even with all the dancing I did! I definitely recommend her for your special day! :)
Services used: Beauty & Health
Coyote Hills was the absolute best place to have my wedding! Everyone...family, friends still talk about how beautiful & perfect it was! The ceremony site is gorgeous, the waterfall creates a lovely background. Our reception was set up perfectly. The food was so good...it was too bad I was so busy talking and dancing that I barely had time to eat it! The staff was nice. The reason I am giving it 4 out of 5 stars is because I was not happy with the coordinator on my day. I had met with Kathleen and another lady (can't remember her name) numerous times and liked them both. I was told I didn't really need a rehearsal before (so we didn't have one) and that I wouldn't really need a Day of Coordinator because they would have it pretty much covered. Well, on the day of the wedding we showed up already running late and found that we had another woman coordinating that night. I had never met her, and to be completely honest, she was pretty much no help at all. I was stressed out about the order of the ceremony, and I communicated it to her. She said she would have it under control, but in the end it was still a little messy. Also, since we were running late I had to take some pictures with the bridesmaids outside as guests were showing up, and the guests were just standing outside staring at us. This made me a little upset because I didn't want anyone to see me in my dress until I walked down the aisle, but when we tried to find her to ask the guests to go inside, she was no where to be found. I barely saw her for the entire night, I'm so glad I had a great DJ who ran things smoothly! Even with those things, my wedding was beautiful and my husband and I had a great day. My advice for you if you are going to book them as your venue is to have a Day of Coordinator just in case, and definitely do a rehearsal there.
Services used: Wedding Venue