berlynnharmony

WEDDING DATE:

Jul 04, 2010

berlynnharmony
130x130_sq_1245364935351-black
Wedding World Bridal
 
( 0.0 / 5.0 )
About two weeks ago, I called this store to see if they were open this Thanksgiving weekend. A gentleman said he would check with his manager, and then he returned to me and said that you would be open both Sunday and Monday of this Thankgiving long weekend. He even booked me in for an appointment for Today, Monday October 11th. We arrived to discover that the store was closed and I must say, I am extremely disappointed that the store did not have the courtesy to call me and reschedule once they had decided to be closed for the holiday.

I have a few friends who are engaged and I will definitely be recommending that they shop elsewhere for their dresses. If the store cannot responsibly call their clients to cancel appointments, then how can brides trust that the store will be responsible when ordering/altering dresses?
Services used: Dress & Attire
Wedding World Bridal
We did contact this customer back very promptly after this had taken place to apologize sincerely as this was an honest mistake that was made. We do work hard for our customers to ensure that dresses are ordered correctly and that they are on time. We are not the type of place that needs the trouble shooter to come to our store to get us to help out the customers. This is a tough industry and we do work to ensure that we are delivering dresses on time and in a professional manner. One appointment was missed and we have apologized. We feel that taking to the internet to voice complaints is a good way to see how people feel about a store but also to see how a store responds to a complaint and we can only say that we are truly sorry we missed this appointment however; we are a good store with honest morals and standards and this was not done intentionally.