Jun 27, 2008

A Candid Image Photo & Video
( 1.0 / 5.0 )
Awful experience with this company. Our proofs came to us dark and poorly edited. When I called to discuss I was transferred to headquarters and told the company fulfilled their contract and because of that there were no issues. They refused to even see the proofs I was disputing and did not grant a partial refund. The worst customer service I have ever received. Luckily our package included a DVD or the photos and we were able to make adjustments to the lighting and order prints ourselves. However, you can only do so much to edit bad photos so we are left with mediocre prints. I reported them to The Better Business Bureau and A Candid Image was uncooperative with the BBB which will leave a black mark on their business. I guess they just don't care.
Services used: Unique Services