Sep 02, 2010
I booked an appointment at Bijou for my bridesmaids about a month in advance of our scheduled appointment date. I was really excited to bring my girls here because all of the reviews I read were great. Each review I read raved about the personalized and patient service, as well as the wonderful dress selection. Personalized and patient are hardly the words I'd use to describe our experience at Bijou. I arrive at Bijou before my girls and was given an appointment card to fill out. Once I completed my form and my girls had all arrived, we took to the couch next to the front counter. Four or five different girls passed by us and assured us that someone would help us soon. There were only 2 other parties in the store at this time. About twenty minutes after my scheduled appointment time, a sales consultant (who clearly looked as though she were given my appointment 2 secodns before she came to greet us), brought us back to the dress racks and let us browse. She told us we could choose 6-8 styles to try on. Once my girls picked out 4 dresses to try (I have 5 bridesmaids and there were 4 dresses to try between the 5 of them), she brought us back to the dressing rooms. There was another party in the dressing room completely hogging the mirrors so my girls could barely see how they looked in the dresses. Once we went through the 4 dresses and didn't find anything we loved, we headed back out to the showroom and were advised we only had 5 minutes left in the appointment. Never in my life have I ever heard of a time limitation on an appointment! I would completely understand if we had just walked in to browse the store without an appointment, but I made my appointment 4-5 weeks in advance. I was completely floored. My sales consultant told me if I wanted to stay any longer, I would have to make another appointment and come back. I will never recommend Bijou Bridal to anyone. I'll be sure to let any future brides know that if they're seeking a horrible experience, save your money and go to David's Bridal. The service and experience will be the same and your girls won't have to spend $275+ on a dress.
Services used: Dress & Attire