Mar 06, 2011

Sheraton Universal Hotel
( 5.0 / 5.0 )
I am writing this letter on behalf of my new wife and myself. We wanted to express our sincere gratitude to Catherine Hairabedian, Captain Felipe, and the Starview Room staff for the Universal Sheraton on 3-6-2011. We would like to especially thank Catherine for everything that she did for us. As you know, planning a wedding is supposed to be a joyous time but eventually ends up being a stressful time. We had met with several possible vendors for our wedding and when we met with Catherine, it was a different type of meeting. I, personally, could tell that Catherine was very passionate and knowledgeable about her work. She went over every detail with us and answered all our questions with ease, leaving no doubt in our minds that we wanted to work with her. I specifically remember a time, speaking with my then fiancee after a meeting with one of our other wedding vendors. I was telling her that it seemed as if the vendors' attitudes had changed once they had secured our business and were harder to get a hold of for questions,etc. This was definitely not the case with Catherine, in fact it was the complete opposite. She was very accessible and extremely quick to respond to all our questions/ last minute changes, etc. She did this with genuine kindness, patience, and professionalism. We feel that Catherine went above and beyond her duties, and that this was not just another "event" for her, she assisted as if it was her own wedding. We were also pleasantly surprised when we saw Catherine on the evening of our wedding because it was her day off, but there she was, making sure everything was going great, and more importantly, asking us how we were doing or if there was anything else that we needed. Then again we weren't that surprised. Catherine really is great at her job, takes pride in her work, and is an even greater person. She was even able to put my "bride to be" at ease and that was not an easy task to do before our wedding.

Captain Felipe and the staff of the Starview Room that night were great. We saw them all working very hard and catered to all our needs. We have been receiving many compliments of the service and the great tasting food that evening.

If you knew me personally, I can be very critical of services that we purchase. It is very hard to find great service and people are always complaining of bad service. So we wanted to give recognition to great service. Catherine will most certainly be recommended to family/friends in the future.
Services used: Wedding Venue