Feb 27, 2010
My experience with Bella's has been overly dissappointing and frustrating. I should have walked out when I first went to look for dresses and the sales girl helping me change into the dresses began telling methe sad story about her and her father's relationship. Here's a tip, complete strangers do not care about your personal drama and you should try to keep an experience like wedding dress shopping positive. It all went down hill from there. After I purchased my dress and it was ordered, I asked for a written description of my dress, after being blown off for about a month, I finally received the review. However, the overly competant team at Bella's gave me a description for the wrong dress, and even had the audacity to tell me that they needed to call the vendor and confirm that the correct dress was ordered. Alterations have been a nightmare. I will sum it up and give the short version. My dress was 2 weeks late being altered, it was not ready until the day of my bridal portaits, and I was forced to wait on it. Needless to say, I was over an hour late to my portaits which were scheduled to be taken outside, and since we were were trying to work with the sunset I was on a short time frame. Not suprisingly, due to Bella's lack of commitment and responsivenss,I wasn't able to take the pictures, after I had already spent well over $100 on hair and makeup. Now I will not have the portait for my wedding day. I would not recommend Bella's for anyone looking for the perfect wedding dress or special occasion dress. They are not responsible, professional and have the poorest customer service skills I have ever experienced. It is a shame it is so obvious they are just in the business to make money and have so little respect and care for the clients, that they do not know what is like to have a passion for what you do.
Services used: Dress & Attire