Jun 11, 2011

Gloria Wong Design
( 1.0 / 5.0 )
If you care considering booking Gloria as your wedding designer/consultant and one: have a budget of under 40K for your wedding or two: cannot afford to blow $9,000 just for her services then MOVE ON!!! On second thought, even if it is within your budget, give someone else your business, someone who deserves it and will appreciate it, no matter how big or small. I agree that she is very talented and has lots of creative ideas, but her business is all about money, and definitely lacking the customer service.

When I was searching around for a wedding designer, Gloria was on my list of choices. After sending her an email to show that I was interested, her assistant Ginger got back to me almost immediately with some questionnaires to fill out.
Ideally I would have liked to talk to someone over the phone, but never got through.
FYI : If I was paying thousands of dollars for a wedding designer I would want to be able to get a hold of her.

Anyways to cut the story short, after filling out the questionnaires and emailing them back to Ginger, days goes by and I did not get a response back from Gloria & her team. After a week of no response, I decided to call her office again. Ginger picked up and when I told her who I was, she seemed caught off guard. She told me she was “just about to send me an email” –yeah right. She went on to tell me that after reviewing my packet that they would have to “FORGO” my business and for what I want, my budget was too small, especially when the $9K was deducted to pay Gloria.
Gloria & her team are not flexible like other wedding designers out there. Either you have the $9,000 to blow or you don’t! There are no a la carte packages, there’s no other packages listed, and there’s NO negotiation, and they’re not willing to work with you.

Through all this, I did not even get to speak to Gloria. In fact, I never even got an email from Gloria. If you want A BIG HEADED, ARROGANT, IMPERSONAL ----not to mention EXPENSIVE designer, for your wedding, then by all mean go with Gloria and her team. I seriously think her ego from all the praises she’s received from magazines got the best of her, and she lost sight of what is really important: customer service & human connection!
Services used: Unique Services