lalb13

WEDDING DATE:

Aug 13, 2011

lalb13
130x130_sq_1316721472167-bridaljsm1307front
Blackstones Bridal
 
( 1.0 / 5.0 )
Below is a detailed description of my recent experience with Blackstone's Bridal.

I met Tiffany at a bridal show in early 2011, where she was offering several promotions, which I signed up for. There was a $100 discount on the purchase of a wedding dress, and a "rainy day" promotion where if it rained on your wedding day, your dress was free. I booked a consultation appointment with Tiffany and came into the shop on a weekday evening. Tiffany was very helpful and I was very impressed with the store. I found "the dress" that night and purchased it. What should have been the 1st red flag about mis-information on the so-called "promotions" was that when I mentioned the $100 discount, I was told that it was actually $50 off and an additional $50 if I got my bridesmaids dresses there. Since my bridesmaids dresses had already been ordered, we would only be receiving a $50 discount, which was fine since it was truly the dress that I wanted. Tiffany told me that the dress would be in 10 - 12 weeks, and that when she notified me that the dress was in, she needed to come in within a week or two for my fitting, which also needed to be no less than 30 days prior to the wedding.

About 10 weeks later, I called to check on the status and after some fumbling around by several people at the store over the phone, I was told that the dress could take up to 24 weeks, which if that was the case, it would not arrive until approximately 4 weeks prior to the wedding. Needless to say, I was extremely upset about this mis-information I was given by Tiffany. 1st of all, if I was told that night that the dress could take up to 24 weeks, I would have tried several other shops to see if they could get the dress sooner. 2nd, how could I have come in no less than 30 days prior to the wedding if the dress might not even be in that soon? 3rd, when I asked about cancelling the order, I was told that the order couldn't be cancelled and that there were no refunds. At that point, I decided to come back to the store to see how I could get this situation remedied. Long story short, fortunately, the store was able to find the dress at another store in the size that should have been ordered in the 1st place, which fit me perfectly, and I guess somehow then the store was able to cancel the original order, which it certainly seemed to me at the time, had never even been placed. All's well that ends well. . . or so we thought.

Then comes the day of the wedding, which was August 13th, and of course, there was a terrible storm that night. When I remembered about the "rainy day" promotion, I thought well at least something good would come out of that. My mother called Tiffany the next day, told her who she was and she remembered me, acknowledged that "there was no dispute that it rained yesterday". She said Toni, the manager, would be the one to issue the refund and she waws out until Tuesday, so she would have her call me Wednesday (8/17) to confirm the details. Wednesday came and no phone call from Toni or Tiffany, so my mother called the store and talked to Tiffany again. She then told my mother that she hadn't been able to find the "paperwork" where I signed up for that promotion, and that Toni was checking the files also, and she would call me back on Friday (8/19). Again, Friday came and no phone call, so again, I called and Tiffany said that neither she nor Toni had been able to find the paperwork and that I would need to talk to Toni, who wouldn't be in until Monday at 11am and she would have her call me on Monday. Once again, Monday came and no phone call, so my mother called the store twice on Monday evening and there was no answer. She called back on Tuesday and finally spoke to Toni, at which point she told her that she would need to talk to me to verify that I signed up for the promotion, so I called Toni and verified that I had signed up for the promotion. Toni told me that she would need to speak to corporate about it since no one could find the paperwork for it, and she would get back to me the next day. When she called back, she told me that there was nothing more she could do, and that it was up to corporate and I would have to speak to corporate herself. When I called the corporate office, I was then told that it was up to the store manager's discretion to honor the promotion.

A few more days of phone calls & getting the run-around back and forth about Toni not being there, (which I find strange because she told me herself that "she is always there", and especially on Saturdays and Sundays, which I would think would be the busiest days), we have gotten nowhere except frustrated, angry and cynical about ever signing up for any more bogus promotions at trade shows. I would never recommend this store to any future bride and hope that anyone who decided to shop at Blackstone's does so with caution as to to avoid the horrible situation that I had to experience.
Services used: Dress & Attire