May 05, 2012
Earth Limos & Buses
I used Earth Limos for my May 5th wedding - big mistake. I first met a EL rep at a wedding expo I attended. Very friendly and they guaranteed me a white limo so I decided to use them - despite my fiancé telling me to go with a bigger company in town. I am very organized so I called EL several times to verify my reservation. On the day of my wedding EL was to pick me up at 245pm at my moms house. 3pm came and went with no sign of a limo. My brother calls EL and they state that the driver is ten minutes away. 315pm rolls around (wedding is suppose to start at 330pm) and my brother calls again - driver says he's fifteen minutes away. At this point I am extremely upset and want to just drive my own car but my dress is too big and I can't fit. The limo finally arrives over an hour late! After the wedding the driver is asked to drive some family members to the reception but he says he can't because he can't be late for his next appointment and he leaves! So we call another bigger limo company in town to take us to the reception. Earth Limos not only threw off my entire wedding reception but I had to pay for another limo to pick us up as well as pay for an extra hour of photography and videography!! I highly recommend you do not use this company. Go with the bigger companies in town that know what they are doing! I unfortunately listened to all of these good reviews I found online and paid for it big time - I wish I can redo my day over again and take them out of the picture.
Services used: Transportation
Earth Limos & BusesAngela,
I would like to first thank you for taking time out of your day to share your thoughts. I want you to know that this has not fallen on deaf ears. We take matters like this one very seriously, especially when it comes to our very valued brides. I, too, was a bride just a year ago and I know how frustrating this must have been for you. Although we cannot get back your very important day, we would like to try to make it up to you in any way possible. We accept full responsibility for the mistakes that occurred this day and we hope we can try to offer some sort of resolution. Please feel free to contact me at 702-437-1900 or you may e-mail me at: Nicole@earthlimos.com I hope you accept our sincere apology and know that this is not the service standard that we like to leave our customers with. ~Nicole Feely (Mktg. & Sales Director)