Feb 10, 2016
Investing Properly to Email Management Software
If you work in the Australian construction industry you will know that most of your project correspondence takes place over email. No matter whether you are an architect, project manager or company CEO, you will still have to deal with numerous emails and enquiries on a daily basis, which is often both distracting and time consuming. If you are finding this to be a problem, why not install email management software? It has been designed to combat the common problems associated with email overloads. It will make sure all of your emails are recorded and saved to a centralised document management system, where they will be easy to retrieve should you need to find them at a later date. No longer will you have to worry about your staff spending valuable time sorting out their email inboxes! Email management software is certainly a great investment and is already being used by many businesses in the Australian construction industry.
CRM software is a key to a successful business
Customer relationship management is key to businesses in the Australian construction industry. It isn’t just about targeting new customers; you also have to think about how you can build on your relationship with existing clients, in order to retain their loyalty. As with many businesses, companies in the construction industry have professional relationships with their customers that spread over a number of months, if not years. They begin with initial enquiry and end once a project has been completed and given the ok. If you are working within the Australian construction industry you may benefit from using CRM software. This integrates all of your business information, from sales and customer details to project specifications. CRM software makes it much easier to manage your relationships with clients, recording interactions and handling enquiries and orders automatically. Implementing this software will save your employees from excess paper work, enabling you to raise productivity within the work place.
The Advantage of Installing Email Management Software
If you work in the Australian construction industry you will be aware that more than 90% of project correspondence takes places via email. This means that businesses need to be capable of dealing with the high volume of correspondence they receive on a daily basis. In order to keep on top of your emails, it is beneficial to install email management software. It will become a vital part of your business, as it will deal with common problems associated with email overloads. Email management software will prevent your employees from receiving frustrating ‘mailbox full’ messages throughout their working days. They will be able to drop and drag emails into a centralised document management system, which will store the emails coherently. All emails will be backed up, to prevent loss of information and a record of correspondence is also kept on file. This software is a great investment that will raise efficiency and help organise your business operations.
Customer relationship management is important to every business. It includes finding and winning new customers, as well as retaining the loyalty of existing clients. It can be a lengthy process which begins at the customers’ initial enquiry and ends once a business has completed the work for them. Many businesses in Australia, particularly those in the construction industry, use CRM software. This integrates a lot of valuable date including sales information and enquiries, as well as a customer database and project specifications. Businesses often find that it is easier to manage their relationships with their clients using CRM software, as it keeps a record of previous interactions and can also be programmed to handle inquiries and orders automatically. It helps businesses to become more efficient, as employees can easily refer to the customers’ notes and specification, rather than having to keep asking them the same questions about their projects.