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Nov 02, 2012

130x130 sq 1488570744 7a32a78df7dedee3 1401294746389 sara wight photographyhcc
( 4.8 / 5.0 )
We were very impressed with the venue itself, the quality of the service we received, and the professionalism and efficiency of the event planner we worked with- Jennifer. We recently held our engagement party at Highlands, and from the first time we went to visit it, all of our e-mails and questions were always answered promptly and we were always received politely. For us, the experience of planning the event being a pleasant one was just as important as the appearance of the venue and the quality of the food (all of which were also great). The day of the event, when I arrived to set up, Jen immediately took over everything and did a great job making sure everything went to plan. Many of our guests commented that they felt as if they were in their own home, or rather- their dream home! which speaks a lot for the warmth of the atmosphere.
Services used: Wedding Venue

Nophoto 130
James House Mansion
( 0.4 / 5.0 )
My fiance and I were appalled at the lack of professionalism displayed by the employees of this venue. We were looking for a historic hudson valley mansion as our venue. The event planner I spoke with, Kathy, was condescending and rude. When I returned her call she interrupted me and spoke over me when I was trying to describe the type of event we were planning. Rather than answering my questions or making suggestions about the possibilities of the space and the venue, she simply forced her own uninformed opinion. Without even having met my fiance or myself and after less than 5 minutes on the phone, she told me she thought what we really needed was a room at a community center!! Not only was I highly offended, but shocked at the stupidity, as we hadn't even visited the venue at this point. We were planning our engagement party, and were surprised that she would lose an opportunity to gain our business for other occasions such as our wedding day, or our engagement photo shoot.
Services used: Wedding Venue