Nov 03, 2012

Elegant Chiavari Chairs
( 1.0 / 5.0 )
I had a HORRIBLE experience and would not recommend Elegant Chiavari Chairs to anyone.

I spoke with Juanita (the owner), she sent me a contract, I signed it and paid for the chairs up front.

After making numerous calls the week before and day of the wedding, my wedding coordinator wasn’t able to reach Juanita or anyone at Elegant Chiavari Chairs. Since my friend recommended Juanita and I signed a contract, I gave them the benefit of the doubt and hoped I could depend on Juanita and her company to deliver.

On the contract, I listed an earlier set up time to ensure they would deliver with ample time. Right before I walked into the reception site for the first time, before introductions, my coordinator told me it was beautiful in there, all the vendors arrived on time EXCEPT for the chairs - they didn’t come. My heart dropped. My PICTURES and the whole once-in-a-lifetime experience that took months in the making was ruined! I had to use the hotel’s ugly chairs. The BC of the hotel said the chairs had finally arrived but it was too late. Guests were already walking into the reception.

During my honeymoon, I called Juanita and demanded a refund. She apologized and said she’d refund me. I checked my Amex statement online to find that I was DOUBLE CHARGED! I called her again. She apologized and said she’d refund both charges. Weeks passed and no refund. I called AmEx the entire time, they told me to wait to see if she’d make the reversal first. W/ American Express you must pay it off in full every month. I was out about $1,400! I would call, text, and email Juanita with no response. Thankfully, Amex has excellent fraud protection and after about 2-3 months, the charges were reversed.

No one has to go through this, especially during one of the most important times in their lives. Paying the extra buck for a chair is worth it, if you can find a vendor with consistently great reviews. Saving the extra $1 was not worth all this trouble!
Services used: Rentals & Photobooths