Oct 17, 2009
The first visit was good. I ordered my wedding dress and received it in a decent time. After that it was all down hill. Since the store was relocating, UEA and I had arranged a day and time to have my mother pick up my wedding dress from the store. On the pickup day UEA leaves a message on my phone at 10:00am and said that my dress isn't at the agreed pick up location. By the time I had got the message my mother had already gotten to the shop and the dress wasn't there. Other arrangements were made. Then I requested color swatches for my bridesmaides dresses in May. UEA told me the swatches would be in in two weeks. Never heard back from them I had to call myself and UEA said they never recieved them. UEA blamed it on the manufacturer. I beleive that UEA never ordered them. Do to timing I had to order the bridesmaid dress without seeing the color. The bridesmaid dress was ordered and prepaid in June and I was told it would arrive at the end of August beginning of Sept. Again I Never heard a word from UEA. I called and found out that my order got pushed back because they had the wrong wedding date (a week later). That shouldn't matter I ordered my dress first. My wedding is Oct 17 and I didn't receive my bridesmaid dress till Oct 3 which doesn't leave me time for alterations. Lucky my bridesmaid didn't need much for alterations except for a hem which she had to have her mother do. Also I ordered a bra from UEA the first week of September. The third time I didn't hear anything back from UEA so I called on Oct 3 to check the status. Yet again they had my wedding date wrong and the bra hadn't come in. They pushed to sell me a wrong size a few times. I told them no I want the $80 bra I ordered. At that time I asked them to call and check the status of the bra order on a business day. I called back on Oct 6 at 4:30pm and they said that they had been to busy to check on my order. To sum this long narrative up UEA is unorganized, unprofessional, and over priced. My friend used Alfred Angelo located on 4th st by Ontario Mills and she didn't have one problem with them. I would not use this business again or recommend it.
Services used: Dress & Attire