A A Susies Exotic Limousines

There was a little mishap with the limo when it was on the way to pick up the boys for my wedding. Susie's sent another limo right away and refunded the money. I thought this was very generous of them. The limo ended up being perfect and everything worked out great.

We knew from the first moment we talked to a Susies rep at a bridal show that we had found our limo service. We booked two cars, one just to pick up the girls, and one that would pick up the guys, then carry the entire bridal party after the ceremony. Both were punctual and both drivers were very professional and friendly. Both of the cars were clean and in perfect working order too. We highly recommend Susies.

DO NOT give this company your business; they are a bunch of lying thieves! We rented a Rolls Royce that we never saw let alone stepped foot in and they refuse to give us a refund.

We had to borrow a car for our send off because they didn't show up (completely embarrassing). The driver was supposed to be there at 4:45 so we could take pictures before we left at 5:00; my husband called at 5:00 and left a message with the manager because there was no car. We finally had to borrow a car for the send off because we couldn't keep our guests waiting any longer (they'd been waiting for 10 minutes at this point). We left at 5:10 and the driver showed up at 5:20 (40 mins late). My husband called them back at about 6:30 that evening and spoke with the General Manager Mike and told them we wanted a refund. Mike said that it shouldn't be a problem but he would have to speak with the owner first.

We get back from our honeymoon and start getting the run around. Multiple phones call to Mike and the owner we never returned; when we were able to get through to Mike he called us a liars and hung up on me. We never could speak with the owner; every time we called he "off". So we filled a complaint with the BBB; once they found out we did that they called and said they would give us a refund if we canceled our complaint. So we canceled the complaint because we wanted our $400 refunded.

Of course they DIDN'T give us a refund and we had to end up disputing it with our credit card company. Unfortunately we could only get a portion of it back because it was to late to dispute the amount we paid earlier for the deposit. We also re-instated our complaint with the BBB.

All we wanted was a refund and they refused stating that the driver was on time and that when the driver arrived no one was there. Which is completely untrue. We have photos that have the date & time stamped that were taken by our guests & photographer of the car. The driver spoke to my mother and he actually admitted that he was told to be there at the wrong time also witnessed by several guests.

Do yourself a favor and stay away from this company!

The limousine was elegant and fun, and the driver showed up right on time to take the wedding party to the reception. There was enough room for everybody. The limo was not running very well so the company replaced the limousine with another model while we were in the reception and did not charge anything extra for it. The driver knew exactly where to go and was very courteous and professional.