Alena’s has beautiful gowns and a different selection than many other vendors in the New Haven area. However, they took my measurements over a padded bra and jeans and ended up ordering me a 10 when I am more like a 2/4!! The dress was huge on me when I got it—I could pull it right off. They said I must have lost weight but I know I had only lost about 5lbs. from the fitting to getting the gown. Watch out for this if you go there. Their gowns are gorgeous though.
This bridal shop had a selection unlike any other I could find in New Haven county. I found the dress I fell in love with here and just had to get it. It was a little more than I wanted to spend (just under $1200 after tax with a 10% discount), but it was worth it in the end.
At first, the customer service was good. However, the woman measured me with all my clothes on (padded bra, jeans, etc.) and did not tell me she was ordering a size 10 dress!! At the time I was normally a size 4-6, and by the wedding I was a 2-4 (I had only lost 5 lbs. She tried to blame it on that but she should have at least ordered an 8 at the very highest). When I found out I couldn't believe it. I went to try on the dress when it came in and it literally was falling off of me. Beware of this as a lot of places do it to try to get you to spend a lot more on alterations. I had my alterations done through someone I know so I didn't have to worry about that. Overall a great selection, but not the best customer service.
They were very helpful and knowledgeable the whole time. I love, love, love my dress and the bride's maid dresses. The prices are very reasonable. They messed up the alterations on my mothers dress twice and once I had a fitting scheduled and my dress wasnt there when I got there and they had to reschedule.